This policy explains how donations, refunds, failed payments, duplicate payments, and payment-related issues are handled by DHARMA KRANTI SANSTHAN.

1. Nature of Donations

A donation made through the Dharmkranti website is a voluntary contribution towards the charitable, religious, social, and other activities of DHARMA KRANTI SANSTHAN.

A donation is not a purchase of goods or a paid service.

2. Are Donations Refundable?

Donations made through this website are generally non-refundable, as contributions may be used for the charitable and organisational purposes for which they were given.

A refund is not normally provided simply because a donor changes their mind after making a voluntary donation.

However, a donation may be refunded or reversed in the following circumstances:

• The payment was deducted from the donor's account but was not successfully received by us.
• The same donation was charged more than once due to a technical or payment-processing error.
• The payment was made in error because of a technical failure of the payment gateway.
• We are unable to credit the donation to the intended purpose and, where appropriate, the donor requests a refund.

All refund requests are subject to verification of the relevant transaction.

3. How to Request a Refund

If you believe that a refund is applicable, please contact us with the following information:

• Donor's name
• Email address
• Mobile number used during the donation
• Donation/order/transaction reference
• Date of donation
• Donation amount
• Brief description of the issue

Please do not send sensitive payment credentials such as your card number, CVV, UPI PIN, password, or banking credentials by email or through our contact form.

4. How We Handle Refund Requests

Once a refund request is received:

• We will acknowledge the request within 7 working days.
• We will verify the transaction using our records and, where necessary, the payment gateway.
• If the refund is approved, it will normally be initiated through the same payment method used for the original transaction.
• Once initiated, the refund may take approximately 7–14 working days to reflect in the donor's bank account or payment method, depending on the relevant bank, card issuer, UPI provider, or payment service provider.
• If a refund request does not qualify under this policy, we will communicate the reason to the requester.

5. Failed, Pending, or Unsuccessful Payments

If a payment fails and the amount is not received by us, no donation will be considered successfully completed.

If an amount is temporarily deducted from your account for a failed or pending transaction, the reversal is generally handled by the payment gateway or relevant banking/payment network according to their applicable processing timelines.

If the amount remains deducted for an unusually long period, please contact us with your transaction/order reference so that we can verify the payment status.

6. Duplicate Payments

If you believe that the same donation has been charged more than once, please contact us with the relevant transaction details.

After verification, an eligible duplicate transaction may be refunded to the original payment method.

7. Cancellation

Because donations are voluntary contributions, a donation generally cannot be cancelled after it has been successfully processed.

However, if you believe that a payment was made due to a technical error, duplicate transaction, or other exceptional circumstance, you may contact us as soon as possible for verification.

8. Payment Gateway

Payments made through our website may be processed through Cashfree Payments or another authorized payment service provider.

Payment processing, transaction authentication, and certain refund processing activities may also be subject to the applicable policies and procedures of the payment service provider and the donor's bank/payment provider.

9. Contact Us

For questions regarding donations, payment status, refunds, duplicate charges, or receipts, please contact:

You can also contact us through the Contact Us page on the Dharmkranti website.